How We Help

Your mission is at the heart of everything we do. Get to know the services we offer and how we can help.


Our Discovery service is often where our partnership begins. During this process, we get to know the ins and outs of your organization, from your strengths and weaknesses, to your people and culture, to what’s holding your nonprofit back. Because everything we do is anchored in your purpose, our Discovery service allows us to understand your organization’s information management needs.
Based on those needs, we formulate a strategy to align people, process and technology to your mission — all driving towards a more efficient organization. Our goal is to help you understand and articulate your impact, supported by data. As we explore a “day in the life” of your organization, we become equipped to develop information management solutions to help with what matters most to you.

Strategy and Organizational Health Consulting

We believe in the power of nonprofits and the passion of people to transform communities. Strategic thinking about how to leverage people, processes, and technology to support mission is the center of MMG’s consulting services. We put our years of experience in technology, change management, project management and organizational effectiveness to work for you to ensure you achieve your mission and vision.

We know that getting your stakeholders aligned to your vision is critical for mission-driven organizations. Unfortunately, the process to develop a clear vision and strategic plan can be complicated and overly time-consuming, resulting in a plan that is unclear to the people that need to understand it the most. The Entrepreneurial Operating System® (EOS®) identifies six key components that must be managed and strengthened for an organization to thrive and achieve its vision. Don’t let the term entrepreneurial throw you off! The tools in the EOS framework apply to nonprofits just as well as they do to for-profits and we will walk you through the process, guiding you and your team every step of the way.

Client Representation

MMG’s Client Representation Service means you have an expert on your side. From system and vendor vetting to overseeing an entire implementation process, you can rest easy knowing a skilled team of professionals is looking out for your best interest every step of the way. Mission Matters Group brings expertise in nearly every type of nonprofit technology initiative, and we’ve tackled numerous client challenges. Our years of experience and knowledge in the nonprofit space enable us to be your trusted partner as we help you select vendors or oversee projects on your behalf. With MMG’s Client Representation, organizations are protected throughout the process, so you can stay on the front lines, providing the services you were created to provide. We are tough, but fair, and our blend of experience and perspective equip us to navigate difficult situations on your behalf. And at the end of the process, your nonprofit gets a technology solution that will enable you to better manage, demonstrate and communicate your impact.

System Implementations

Our implementation services focus on delivering the functionality that’s most impactful for your organization. We specialize in implementing on Salesforce, Blackbaud products, and CaseWorthy, as well as integrating best in class applications on other systems.  No matter the platform or application, our mission focused approach empowers our clients with a 360-degree view of constituents, complete and comprehensive case files, insights into fundraising activities, volunteer engagement, outcome tracking and real time access to reports and data from anywhere. Our nonprofit and technology experience, coupled with our platform expertise, means we can implement a solution to meet all your organization’s information management needs.

Salesforce Success Start

The Mission Matters Group Salesforce Success Start is designed to get your organization up and running on the Salesforce-based CRM platform in less than a month. Nonprofits benefit from open and flexible data architecture, key building blocks for donor and constituent management, a global community-power movement and 10 free user licenses from the Salesforce Foundation. Key benefits include:

  • Guidance and expertise on how to best leverage the Salesforce Nonprofit Success Pack to support your organization’s processes.
  • End-user centric training, with hands-on exercises that drive adoption.
  • Organization can be up and running in a few short weeks.
  • Implementation of best practices for fundraising, program management and data quality.
  • Reporting and analysis that provide visibility and insights.

Outcome Management:
Measure Your Mission

Every organization is engaged in activities that aim to ultimately advance their mission. But too often, nonprofits get stuck measuring the volume of activity (outputs), rather than the real results of the activity (outcomes).

Outputs are only the starting point. The real question: what type of impact are you having on your mission as a result of your activities? Mission Matters Group can help. MMG partners with organizations on a journey that leads to a deeper understanding of their most critical outcomes and the framework needed to collect and measure them.

By developing logic models, weekly scorecards, monthly metrics, and quarterly objectives and key results (OKRs), we empower organizations to develop cultures of learning that lead to greater impact.

Impact Membership

The MMG Impact Membership is a monthly subscription that provides nonprofit organizations a cost-effective way to outsource a variety of needs so you can focus on more mission-critical work. For a monthly fee, your nonprofit gets access to MMG’s Impact Specialists for a pre-determined number of hours. Those hours can be used to solve a myriad of issues or challenges that organizations face. You can also purchase additional “buckets” of hours at a reduced cost and the subscription can be cancelled at any time.

Examples of how Impact Specialists can help include:

  • Excel tips and tricks
  • Report creation & consolidation
  • HIPAA compliance
  • Board presentations
  • IT system review
  • Data migration
  • Social media assistance
  • Event planning support
  • Performance management
  • Staff training
  • System troubleshooting
  • Website modifications

We realize it’s difficult to keep up with the ever-increasing challenges and organizational responsibilities nonprofits face today. An Impact Membership gives you an inexpensive way to get the support you need on an ongoing basis. Contact us today to learn more about the MMG Impact Membership service.


When you need help with your existing Salesforce system, MMG is here to partner with you. We created our Support service with busy nonprofit professionals in mind, so you can manage your systems in a way that’s both strategic and cost-effective. We can serve you with:

  • Report building / modifications
  • Minor functionality enhancements desired for existing objects
  • Workflow troubleshooting
  • Page layout adjustments
  • Security Profile adjustments
  • Ongoing training for professional development or on-boarding

When your technology is streamlined, your nonprofit is at its best. That’s why everyone on your MMG team is driven to make sure everything goes as smoothly as possible. And when things don’t? You’ll be surprised at the lengths we’ll go to make things right. Your MMG support team can fix, tweak, customize and provide training to empower your team to learn and grow. We’ll take care of the technology so you can take care of your constituents. Service is our calling and that’s why we approach everything we do through the lens of your mission.